As part of our team, you will take on the following responsibilities:You manage the pan-European performance steering of the Inside Sales channel. You continuously optimize a central performance management system in Power BI and Genesys for all Inside Sales activities to ensure full transparency across all countries.You define and monitor all relevant KPIs (lead handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys.You take end-to-end responsibility for monitoring and optimizing the sales pipeline from lead to customer.You develop and refine lead scoring models, qualification criteria, and routing rules to ensure optimal processing across all Inside Sales teams.You are responsible for all lead, call, and email routing within European sales organizations, ensuring maximum efficiency, customer reachability, and balanced workload distribution.You analyze Inside Sales data to identify trends, inefficiencies, and opportunities.You work closely with Sales Excellence, Marketing, IT (Genesys & Dynamics), and local sales teams to ensure seamless, data-driven sales processes.You participate in the planning, execution, and performance review of pan-European Inside Sales campaigns and initiatives.You ensure system readiness for campaigns (Genesys routing, Dynamics workflows) and establish clear standards for performance measurement.
You have practical experience in areas such as business development, purchasing, sales or partner management. You have abstract thinking skills and a structured way of working. You have a very good command of written and spoken German and English.
What makes you stand out You have at least 5 years of professional experience in customer service, sales, account management or another efficiency-optimised area with a strong customer focus, ideally in B2B e-commerce.You have a relevant degree or equivalent professional experience.You have experience in leading international teams and developing managers.
You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – supported by our 60/40 model and modern offices in Ratingen as a meeting point for ideas.In your role, you will be the point of contact for legal matters concerning our group companies and business units, with a focus on Sales, Energy, Toll, and Purchasing.You review and negotiate procurement contracts, mainly in the areas of IT and digital products.You advise our Sales Units on selling our products (including software) and on negotiating large-scale customer contracts.You develop legal structuring options for new digital products and business opportunities.You also support special projects with group-wide relevance from a legal perspective.You independently manage your work processes and handle legal matters with full responsibility.
You work closely with Customer Service, Partner Consulting, and Sales Management. You actively support strategic partner and customer meetings in the region. You support the Sales Managers in complex proposal, contract, and pricing negotiations.
As part of our team, you will take on the following responsibilities: You develop and implement the webshop product strategy (Adobe Commerce) in close alignment with eCommerce and Sales Management, translating strategic goals into value‑driven roadmaps, prioritized epics, and measurable outcomes (conversion, checkout efficiency, growth).You act as the central link between stakeholders (eCommerce, Performance Marketing, and potentially CRM/Operations) and the international development setup.You are responsible for the technical and functional scaling of our webshop across currently 22 markets (with further expansion planned), including stable integrations, high‑performance releases, and clear prioritization based on business value, feasibility, and risk.From a shop perspective, you own the overview of interfaces and data flows (e.g. order APIs, authentication/identity, validation services, CRM integrations such as Microsoft Dynamics).You coordinate dependencies with other teams and product owners and drive a seamless customer journey across digital touchpoints.
What you can expect You take on the functional and disciplinary responsibility for all FTEs in the Sales Data Hub within the federated data setup, including Data Engineers, Data Scientists, Data Governance roles and Product Owners Data.You define, design, develop, and operate cloud‑based data products for the Sales, Marketing, and Customer Service business units.You are responsible for the methodological integration of data assets and data products.You manage the Sales Data Hub operationally and further develop it as a specialized unit for data‑driven solutions in Sales, Marketing, and Customer Service.You are responsible for the further development and ongoing maintenance of all sales‑related models based on feedback and requirements from the sales organization.You lead projects related to planning, expanding, and organizing new and existing products in collaboration with the relevant business units and external partners.You assume technical responsibility for data products developed by or for the Sales, Marketing, and Customer Service areas within the Data Intelligence & Analytics team.You drive the continuous expansion, professionalization, and organizational development of the Sales Data Hub within the existing governance and organizational framework.
As part of our team, you will take on the following responsibilities: You plan, analyze, and optimize campaigns for new customer acquisition, cross-/upselling, reactivation, and churn prevention.You ensure complete tracking of all campaign activities and their success across all sales channels.You transform raw data into actionable insights for campaign optimization.You regularly analyze campaign data (leads, conversion rates, revenue contribution) and derive recommendations for action.You create reports and interactive dashboards for management and sales teams (e.g., in Power BI).You identify optimization opportunities to continuously improve campaign performance and develop and validate KPI logics for campaign tracking and success measurement.You ensure consistency and data quality across all systems and reports, and you use Microsoft Dynamics 365 and HubSpot for planning, execution, and tracking, leveraging data sources such as CRM, SAP, Snowflake.You use Power Query for data modeling and transformation.You develop and implement standardized workflows for campaign planning, execution, and evaluation.You ensure European-wide consistency of all campaign processes and coordinate with local contacts and sales teams (Inside Sales, Field Sales Channel Managers).You promote knowledge sharing across countries and teams, including lessons learned and best practices.
You will also actively contribute to the optimization of automated, price‑relevant processes, working closely with departments such as Sales, Product Management, and Operations.As part of cross‑functional projects, you will take on smaller work packages or provide operational support to the project lead.
Als Partner der erfolgreichsten Hersteller von Unternehmens-Software wie SAP, Dassault Systèmes und IBM veredeln wir deren Lösungen mit eigener Software und schaffen so echte Alleinstellungsmerkmale. Wir sind auf Wachstumskurs: zur Verstärkung unseres SAP-Sales-Teams mit hohem Fokus auf der Digital Supply Chain unserer Kunden suchen wir dich!Abgeschlossenes Studium oder vergleichbare Ausbildung in relevanten Bereichen wie Betriebswirtschaftslehre, Wirtschaftswissenschaften oder Wirtschaftsingenieurwesen Relevante Berufserfahrung im lösungsorientierten Vertriebsumfeld Gutes SAP-Verständnis und Motivation, sich in das SAP-SCM-Portfolio, ergänzenden Lösungen und die Prozesse der digitalen Supply Chain in der diskreten Fertigung einzuarbeiten Hohes Interesse an der Entwicklung, Produktion und Implementierung von Produkten wie Flugzeugen, Autos, Maschinen oder medizinischen Geräten Souveränes, kundenorientiertes Auftreten mit Empathie, überzeugende Präsentations- und Argumentationsstärke sowie hohe Eigeninitiative und TeamfähigkeitEine vertriebstypisch ausgeprägte Reisebereitschaft sowie fließende Deutsch- und EnglischkenntnisseDas Besondere an dieser Stelle Professionelle Einarbeitung in das Lösungsportfolio von CENIT und Ausbau der Kundenbasis mit Begleitung erfahrener Kolleg*innen Maßgeblicher Beitrag zur Positionierung von CENIT als führendem Beratungs- und Serviceanbieter durch deinen persönlichen Einsatz und kontinuierliche Übernahme von Verantwortung Langfristige Entwicklungsmöglichkeiten sowohl im Rahmen von Kundenzuständigkeiten, Branchenwissen als auch fachlicher VerantwortungHochmotiviertes Team, das nachhaltige Digitalisierungsherausforderungen annimmt und ganzheitliche Kundenunterstützung bietet (Strategie, Konzeption, Umsetzung und Implementierung) Einzigartige Diversität von Persönlichkeiten und starken CENIT Teamspirit, mit dem wir seit 30 Jahren erfolgreich sind